River Island customers across the globe have high expectations of the online and in-store experience we provide, which is why our Service Operators are vital when it comes to managing the cutting-edge technology we use to deliver and support our services.
We are aggressively transforming the Service Operations team to an agile, aware and automation focused support function. We strive in all areas to move away from the traditional operational “command and control” and embrace a flexible and sensible approach to all operational requirements. With the adoption of marking leading ITSM tooling and a culture driven to place the customer at the heart of what we do, we aim to set a new standard service excellence while matching the pace for adoption of all new technology and capability form our Delivery, Engineering and Architecture teams.
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