EUC Specialist, Jobs, London, Hanger Lane, 210
This vacancy is now closed

EUC Specialist - Hanger Lane

Service Operations
Ref: 210 Date Posted: Wednesday 02 Jan 2019
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With more than 60 years of history in the bag, ours is a brand with an impressive heritage. Style is well and truly in our blood. As well as UK and Ireland, we are represented globally through our stores in Western Europe, Eastern Europe, Middle East and Asia. Our e-commerce business is helping to set the trend globally, shipping to 125 countries whilst also growing our presence on the world’s leading digital fashion marketplaces.

Our people make all the difference. Just as the River Island name pulls customers in off the high street and inspires them to buy online, our employer brand turns the heads of talented people, inspiring them to join, stay and grow with us. 



  • To provide expert knowledge in the end user workspace defining, building and maintaining end user client technology to all River Island users including stores. Pushing the boundaries of client management toolsets providing automated solutions to the end user environment, using best practise.
  • Provide expert Knowledge and solutions to the end user workspace
  • Define develop and maintain client management toolsets
  • Proactively identify root causes and providing automated solutions where possible
  • Build integrated end user solutions with ITSM toolsets
  •  Deliver an outstanding end user experience through service excellence


WE KNOW WHAT WE’RE DOING… and we know exactly what experience we’re looking for!

  • For this role, you will have:
  • Define, develop and maintain client management toolsets, (LANDesk/MobileIron)
  • Proactively identify root causes and providing automated solutions where possible
  • Provide best practise solutions to support legacy applications
  • Define build and maintain Windows\Mac images using best practice
  • Use ITSM toolsets to manage incidents and service requests
  • Collaborating with other IT functions as needed and escalate through incident process where required
  • Act as a point of escalation for the Service Desk and local support teams to further technically manage incidents to resolution with permanent fixes
  • Keep all documentation correct and up to date
  • Capture knowledge from across the IT function and feed in to the support teams to improve support to end user
  • Maintain a consistent format to all procedures by using the approved standard layout, formatting and language
  • Escalate high impact issues with IT management following the agreed escalation procedures
  • Define continuous improvement activities within the team to enhance service levels
  • Respond as required to all service desk escalations
  • Take part in out of hours callout rotas as required to meet business needs
  • 5+ years in a IT support role
  • Proven system center\LANDesk Management suite experience, with the ability to design and build a client managed environment
  • Proven scripting capabilities especially PowerShell
  • App-v or equivalent knowledge
  • Proven ability to build and maintain Windows\MAC images using best practice
  • Ability to demonstrate practical troubleshooting and problem analysis techniques with minimal supervision, proactively providing permanent fixes to root causes
  • ITIL Foundation Certificate
  • Excellent knowledge of Microsoft Windows XP, Windows 7, Windows 8 and MAC client operating systems
  • Application packaging capability
  • Good understanding of end user security
  • Firm understanding of software licensing
  • Excellent technical knowledge of PCs, other desktop hardware, laptops and tablets
  • Excellent communication skills with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Ability to plan, prioritise, manage and perform under pressure to meet SLAs



If you are ambitious and love working in a busy environment where every day is new, then River Island is the place to be! As a business, we are committed to developing our talent and offer a fantastic training program to help you optimise your performance and support your career progression with the company.

You will be working with industry experts who are passionate about our brand and really know their stuff. They are focused on ensuring they deliver this knowledge to their team to support with their development with the business. What better way to learn and develop your career than alongside someone who has been there and done it themselves!

Our working environment is busy, fast moving and responsive to our customers’ needs, much like our training which is unique to our business and reflective of our fun and refreshing brand and our people within it! Our River Academy offers ongoing training and development by running workshops throughout the year varying from courses focusing on softer skills to the more technical courses you may require to perform your duties.

It’s not all work and no play here either…we all work hard but we also like to have fun too! We are a social bunch and regularly host events ranging from Summer and Christmas parties, bake offs, and lots of charity events!


WE LOOK OUT FOR ONE ANOTHER…and in doing so, we provide great benefits for our employees:

  • 50% Staff Discount
  • Pension Scheme
  • Holiday plus bank holidays
  • Interest Free Season Ticket Loan
  • Discounted on-site gym membership
  • Ride to work scheme
  • Staff Shop
  • Subsidised canteen
  • Free onsite parking