Lead Delivery Manager Buying & Merchandise / Supplychain, Jobs, 297
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Lead Delivery Manager - Buying & Merchandise / Supplychain - London

Delivery & Transformation
Ref: 297 Date Posted: Tuesday 14 May 2019
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We are looking for a Delivery Manager for our Buying & Merchandising / Supplychain Portfolio. Here you will be managing a number of projects including one high profile piece of work. This is a great opportunity to be part of the Delivery Manager community in a fast-paced retail environment, we will be looking for you to help shape the business and help achieve buy in from stakeholders to make things happen. 



  • Manage delivery of projects/ongoing product development within agreed parameters of cost, timescale and quality
  • Ensure projects and products have a defined delivery approach which aligns all their workstreams (e.g. multiple development teams, infrastructure, service design, change management) to meet the business priorities, target milestones and deliver the intended benefits
  • Monitor and report on resources, revenue and capital costs against the project budget, managing expectations of all project stakeholders
  • Build key relationships within the respective business portfolio and the RI Tech engineering teams, managing communication with sponsors and stakeholders
  • Help the team spot risks and ensures issues are understood and action taken to resolve them
  • Ensure everybody in project team is aligned and budgeted for
  • Support the Portfolio Lead in leading the delivery team, working with the Scrum Master and Business Analyst/Scrum Product Owner to align delivery priorities
  • Assist with change and communications, handover to support, training, and programme interdependencies
  • Manage any 3rd parties to time, budget and quality
  • Manage the selection and contracting process across IT, business, procurement and legal teams


WE KNOW WHAT WE’RE DOING… and we know exactly what experience we’re looking for!

Strategy & Planning

  • Help to support the shaping of business ideas into deliverable initiatives
  • Define the project scope, priorities and objectives by identify preliminary business needs, budget considerations, and time and resource estimates
  • Work with the Portfolio Lead, Head of Engineering, Engineering Managers, Change Managers and Operations team to confirm project team resources required for delivery of a project
  • Create and maintain the project plan for delivery of the end to end project with clearly identified milestones, covering all stages of the RI Tech Operating model

Project Delivery Management

  • Manage the day-to-day delivery of a project to meet the agreed business requirements within timescale, cost and quality constraints, and in accordance with the agreed methods and standards defined within the RI Tech Operating model
  • Monitor, manage and report on resources, revenue and capital costs against the project budget and manage expectations of all project stakeholders
  • Provide direction and structure to assigned projects activities, establishing clear, precise goals, objectives and timeframes
  • Ensure that realistic project plans are maintained and the project objectives are achieved within agreed time, budget and quality constraints
  • Ensure that plans and reporting are aligned to scrum burn down charts
  • Identify, track and manage project issues and risks ensuring mitigating actions are carried out and/or escalation takes place to the relevant stakeholders in a timely manner
  • Ensure key deliverable documents are completed as required by the project with the corresponding sign off as defined by the RI Tech Operating model
  • Prepare for key review meetings to avoid unnecessary project delays
  • Ensure service and operations roles are involved in the project as needed (particularly during the discovery phase), to ensure activities required for a smooth transition into service takes place
  • Build and maintain relationships with allocated Scrum Masters and Engineering Teams, and work with them to track progress against the plan
  • Work closely with RI Tech PMO to ensure all governance processes area adhered to and are both timely and accurate
  • Initiate post implementation reviews to ensure that lessons are learnt from each project implementation  

Third Party Management

  • Work with the Portfolio Lead and Head of Delivery & Transformation to define, agree and implement any 3rd party resourcing approaches
  • Manage any 3rd parties to time, budget and quality, influencing and negotiating as necessary to achieve mutually beneficial outcomes
  • Provide input into and review of all necessary work orders and contracts for third parties involved in the project delivery
  • Work closely with the RI Procurement team to ensure all 3rd party engagement is aligned to agreed RI policies and procedures

Communication & Business Relationships

  • Ensure regular and accurate project updates and reports are communicated to all project stakeholders and that the communication is appropriately targeted for its respective audience
  • Work closely with the Portfolio Lead to effectively and appropriately manage key relationships and the stakeholder community
  • Partner with RI Tech Change Management Team to ensure that all projects and project activities are delivered effectively to the business and return the value expected
  • Work closely with Business Product Owners and Business Analyst/Scrum Product Owners to ensure all projects have the required delivery assets and user story backlog at the appropriate stages of the delivery lifecycle
  • Work with the Business Analysts/Scrum Product Owners and Business Architects to ensure that new business processes are accurately mapped and documented and the implications of these are clearly understood by stakeholders
  • Work closely with the Scrum Master to ensure the effective utilisation of the engineering teams

Agile and scrum

  • Work alongside Scrum Master to schedule and plan releases
  • Manage and coordinate dependencies across multiple scrum teams



If you are ambitious and love working in a busy environment where every day is new, then River Island is the place to be! As a business, we are committed to developing our talent and offer a fantastic training program to help you optimise your performance and support your career progression with the company.

Our working environment is busy, fast moving and responsive to our customers’ needs, much like our training which is unique to our business and reflective of our fun and refreshing brand and our people within it! Our River Academy offers ongoing training and development by running workshops throughout the year varying from courses focusing on softer skills to the more technical courses you may require to perform your duties.

It’s not all work and no play here either…we all work hard but we also like to have fun too! We are a social bunch and regularly host events ranging from Summer and Christmas parties, bake offs, and lots of charity events!


WE LOOK OUT FOR ONE ANOTHER…and in doing so, we provide great benefits for our employees:   

  • 50% Staff Discount
  • Pension Scheme
  • Holiday plus bank holidays
  • Interest Free Season Ticket Loan
  • Discounted on-site gym membership
  • Ride to work scheme
  • Staff Shop
  • Subsidised canteen
  • Free onsite parking