Store Platform Team Lead, Jobs, 242
This vacancy is now closed

Store Platform Team Lead - Hanger Lane

Service Operations
Ref: 242 Date Posted: Friday 02 Aug 2019
LinkedIn ShareShare

We are looking for a Store Platform Team Lead to help build, operate, maintain and improve our retail systems within River Island. This includes providing operational stability and performance to support optimal availability of the IT retail landscape for project delivery.



  • Manage, plan and monitor BAU and project work to ensure all tasks are completed to a high standard and within expectation
  • Collaborate closely with the retail support team and project teams
  • Ensure documentation is maintained on a regular basis and be accountable for the quality and completeness
  • Store Platform team resourcing
  • Communicate output from key forums to the Store Platform team, ensuring understanding.
  • Review, edit and improve support processes
  • Own high impacting Incidents and problems
  • Deliver continuous improvement to the retail systems to maximise uptime
  • Provide stable operations on all projects and release environments
  • Point of contact for escalations
  • Working with minimal supervision, use own initiative and professional judgement to make sound decisions to positively affect retail systems
  • Adhere to all compliance policies and processes
  • Maintain a fit for purpose retail and store focused application environment
  • Maintain a fit for purpose retail and store focused hardware environment


WE KNOW WHAT WE’RE DOING… and we know exactly what experience we’re looking for!


  • Experience managing a team in an IT support role within a high-pressured environment
  • Knowledge of scrum/project management techniques to help drive productivity
  • Excellent knowledge of GitHub, JIRA and Confluence
  • Experience of administering, optimising and querying MySQL databases
  • Experience working with cloud platforms such as AWS or Azure
  • Ability to automate system configuration and management using scripts and configuration management tools
  • ITIL Foundation Certificate
  • Excellent technical knowledge of PCs, other desktop hardware, laptops and tablets
  • Good understanding of complex IT application architectures and their relationships with the database infrastructure
  • Good knowledge of networks and Wi-Fi infrastructure
  • Excellent IT skills, computer literacy and organisational skills.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques
  • Excellent communication skills with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Good attention to detail and ability to show initiative
  • Ability to plan, prioritise, manage and perform under pressure to meet targets
  • Willing to work flexibly and with enthusiasm


  • Previous experience supporting a multi-store retail estate
  • Previous experience of agile working and product-based teams
  • Previous experience of Retail J and Enactor POS solutions
  • Previous experience of Motorola / Zebra devices (MC40 / ET1 / EWB)
  • Previous experience using and managing Airwatch and MobileIron MDM

Attitudes and behaviours:

  • Treats team members with consideration and respect
  • Demonstrates a flexible and collaborative approach
  • Sets high personal standards
  • Builds positive and constructive relationships with colleagues
  • Proactive and considered approach
  • Demonstrates energy and resourcefulness in addressing business needs and requirements
  • Focuses on delivering best possible outcome and value for River Island and for the customer
  • Takes personal responsibility for team and departmental success
  • Takes a positive and responsive approach to identifying, raising and resolving risks and issues



If you are ambitious and love working in a busy environment where every day is new, then River Island is the place to be! As a business, we are committed to developing our talent and offer a fantastic training program to help you optimise your performance and support your career progression with the company.

Our working environment is busy, fast moving and responsive to our customers’ needs, much like our training which is unique to our business and reflective of our fun and refreshing brand and our people within it! Our River Academy offers ongoing training and development by running workshops throughout the year varying from courses focusing on softer skills to the more technical courses you may require to perform your duties.

It’s not all work and no play here either…we all work hard but we also like to have fun too! We are a social bunch and regularly host events ranging from Summer and Christmas parties, bake offs, and lots of charity events!


WE LOOK OUT FOR ONE ANOTHER…and in doing so, we provide great benefits for our employees:   

  • 50% Staff Discount
  • Pension Scheme
  • Holiday plus bank holidays
  • Interest Free Season Ticket Loan
  • Discounted on-site gym membership
  • Ride to work scheme
  • Staff Shop
  • Subsidised canteen
  • Free onsite parking